Success stories

Domestic and General believes in nurturing our staff and ensure that we offer them opportunities to progress in their career. We have very talented staff who are customer-focused and make significant contributions towards the company’s mission and values.

Take a look at some of our recent career success stories and discover how the company and employees work together to achieve success.

Jessica Williams – Sales Administration Manager

“I started at D&G during my gap year before I went to University back in 2002 as an administrator in the Stourport office. My training at the office was given by Andrew O’Neill (now our Managing Director). Andrew taught me everything about the company, products, processes, procedures and systems.

“In 2003 I moved to the Hereford branch where I became the Assistant Sales Co-ordinator, within this role I completed an apprenticeship in Business Administration.

“During this period I realised there were definite career opportunities for me at Domestic and General and so I decided against going to university in order to pursue my career.

“In 2006 I moved to the Worcester branch where I became the Data Processing Supervisor and in 2007 progressed to Sales Administration Manager, my current role. Today I am responsible for the administration function within the sales department meaning I manage six departments, comprising over 30 members of staff.

“Within my various roles I have always been supported by my line manager Andrew O’Neill and by the company.

“I have been able to complete a number of internal and external courses throughout my career and in total I have now obtained 18 certificates for all sorts of courses and I am currently completing an NVQ Level 4 in Business Management.

“Not going to university was the best decision that I have ever made!”



Natasha Bennett – Environmental Health and Safety Manager

“I started employment with Domestic and General as Booking Administrator in 2004 progressing to Technical Quality Coordinator and then to Health and Safety Officer before finally becoming the Environmental Health and Safety Manager.

“Domestic and General have been very keen to support my development and progression into Health and Safety and encouraged me to take the opportunity to train and study in order to develop my role and understanding of such a complex and important area for our business.

“Indeed, I have been able to achieve my NEBOSH Health & Safety Qualification and completed the Environmental Management Certificate. I am a Technician member of IOSH (Tech IOSH), Member of the Institute for Learning and Associate Member of The Institute of Environmental Management and Assessment (AIEMA).

“Furthermore, in July 2010 I achieved qualified teaching status following two years of evening courses. These were funded by me but I was able to utilize training sessions I delivered to employees of Domestic and General for my portfolio, which was invaluable.

“As an employer, Domestic and General invest in their employees, and know their employees are their strength. As an employee I very much feel part of a team, finding everyone from Director level downwards approachable and supportive. I very much enjoy working for Domestic and General and am very grateful to them for seeing my potential and giving me career development opportunities.”



Gary Randle – Southern Operations Manager

“I started employment with Domestic and General in 1996, working as the Third Man on installations vehicles that installed both cavity wall and loft insulation. Over a period of time I progressed to become a crew leader for one of the vehicles, ensuring quality installation work was carried out by my team and I.

“As Domestic and General grew as a company, it became necessary to organise the management structure at our depots. I was offered the position of Depot Foreman at the company’s Bridgend depot, eventually progressing to become the Depot Manager. From here I continued to progress within the company, eventually becoming the Insulations General Manager for the depots in Bridgend, Worcester, Hereford and Telford.

“As part of this role I ensured the insulation department’s expansion into a further five depots and was responsible for the day-to-day management of 6 Depot Managers, 9 Depot Supervisors and 222 Technicians, in addition to the operation of 120 vehicles. Our expansion has seen these responsibilities divided into North and South areas and I am now the Southern Operations Manager.

“The company has grown enormously since I started and has provided me with excellent opportunities for progression throughout my tenure. From leaving school at the age of 15 with no real prospects or intentions to work in a senior management role, I have worked hard to prove myself within the company and have been rewarded with the opportunity to further prove my capabilities and improve my skill-set.

“I am a big believer in the idea that ‘what you put into life is what you will get out of it’ and Domestic and General have supported these ambitions with support and training throughout the years. I now hold a number of qualifications including completion of; an ILM Level 3 first line management course, a Chamber of Commerce leadership and management course, an IOSH Managing Safely course and a IPAF Operator Training course.

“I feel proud to have played an important part in a number of developments within the company, such as:

“I look forward to continuing my personal and professional development within Domestic and General and have high hopes for the future of the company.